FAQ & Policies
Frequently Asked Questions
Generally, no. Acupuncture needles are thin, like the width of a human hair. While patients may feel a slight sensation when the needle is inserted, many often report experiencing warmth or gentle tingling. If any sensation becomes uncomfortable, it’s important to inform your acupuncturist. Every patient has a unique experience; some may feel more sensation than others, which is completely normal.
Acupuncture involves a series of treatments. You may start noticing results as early as the first session, with improvements lasting from a few hours to a few days. As you follow your recommended treatment plan, the results should become more permanent as the frequency of your main issue decreases.
Scheduling an appointment is a simple process. You can either click on any of the appointment buttons on the website or call the office at 412-525-8495.
If you’re a new patient, please schedule a NEW PATIENT appointment on the booking site. If you have any questions, feel free to call the office, and we’ll help you choose the best option.
If you’re a COSMETIC or MICRONEEDLING patient, please schedule a complimentary 30-minute consultation before starting your treatment.
- Your appointment time slot is reserved for you, but if you need to cancel or reschedule it, please notify the office 48 hours before the appointment by calling 412-525-9485
- The cancellation policy is as follows: a $50.00 fee is charged for any appointment canceled with less than 24 hours notice, and the full treatment fee is due if canceled with less than 6 hours’ notice or for a no-show.
In any situation, we will assess emergencies before determining any fees.
We do not accept insurance, and I am not a Medicare provider. Please check your policy, including any secondary insurance for acupuncture coverage. A super bill is provided to file a claim for reimbursement from your insurance company.
Payment is due at the time of service.
For your convenience, we accept all major credit cards and FSA/HSA spending accounts. While check or cash is preferred, we understand the importance of flexible payment options for our patients.
Payment plans are available for our Holistic Beauty Programs and Treatment Plans.
Policies
Canellation:
Your appointment is reserved just for you. By making an appointment, you agree to our cancellation policy.
To cancel or reschedule your appointment, please provide a 48-hour notice by calling or texting the office at 412-525-9485 or via email at acupuncture.willow@gmail.com
If you cancel or reschedule with less than 24 hours notice, a fee of $50.00 is charged to the card on file.
**Same-day cancellations reschedules, or no-shows may incur a total treatment fee, except in cases of illness or emergencies.
***Refund Policy for Classes, Workshops, or Events:
Please cancel at least 72 hours before the scheduled class, workshop, or event for a full refund. Cancellations with less than 24 hours notice and same-day cancellations or no-shows are non-refundable.
Illness
If you are feeling unwell or have an elevated temperature above 100 degrees, please call our office to reschedule your appointment. Ensuring the safety and health of everyone is our top priority.
If you are unsure whether to keep your scheduled appointment due to illness or recovering from surgery, please call the office at 412-525-9485. We understand that circumstances can change, and we’re here to discuss your situation and find the best solution.
*In some cases, you may be asked to wear a mask.
**For cosmetic acupuncture, facial rejuvenation, or micro-needling patients, please reschedule your appointments if you are not feeling well, as this is a contraindication for this type of treatment.